Frequently asked questions
What is included in my subscription?
Live TV channels, movies and series in one place, on the devices you choose. What you get depends on the plan you pick: see the plans page.
Which devices are supported?
Android, iPhone and iPad, smart TVs, Fire TV, Apple TV, Windows, Mac and MAG boxes.
How fast is the activation?
Usually within minutes of confirming your payment.
Can I try before I subscribe?
Contact us and ask about a trial.
Where do I find my login details?
After your payment is confirmed, your username and password appear in your account, under your subscription. Keep them private.
What internet speed do I need?
About 10 Mbps for HD and 25 Mbps for 4K, for each screen you watch on. A cable connection is steadier than Wi-Fi.
Which picture quality will I get?
It depends on the channel or title: from standard definition up to HD, Full HD and 4K. Your connection and your screen decide how sharp it looks.
Why does the picture freeze or buffer?
Most often it is the connection. Check your speed, move closer to the router or use a cable, restart the app and the router, and try another device. If it continues, write to us and tell us the channel and the time.
How many screens can I watch on at the same time?
Each plan includes a number of simultaneous connections, shown on the plans page. Watching on more screens than that stops one of them.
How can I pay?
Choose a plan and pay with the methods shown at checkout. Your subscription is delivered as soon as the payment is confirmed.
How do I renew?
Message us before your subscription ends and we renew it for you.
How do I get help?
Use the Contact page: choose a topic and tell us what happens. Say which channel or title has the problem and we will answer as soon as we can.
Still have a question?
Write to us and we will answer as soon as we can.