The picture freezes or buffers

What to try, in order.

Last updated: 2026-10-22

Most of the time the connection is the cause. Try these in order.

1. Check your internet speed: about 10 Mbps for HD and 25 Mbps for 4K, for each screen.
2. Move closer to the router, or use a cable instead of Wi-Fi.
3. Close the app, restart the router, and open the app again.
4. Try another device, or another channel, to see if the problem is only on one.
5. Still the same? Write to us and tell us the channel and the time.